Customer Support

At Delphi Bank we’re committed to high standards of corporate governance and pride ourselves on our commitment to conduct business ethically and to the highest possible standard.

In line with this commitment, Delphi Bank, a Division of Bendigo and Adelaide Bank Limited, complies with a range of Codes of Practice and Financial Claims Schemes.

If you are interested in becoming a customer, or you are an existing Delphi Bank customer, ensure that you have read the respective Terms and Conditions and other disclosure documents below. If you would like further information, please contact us on 1300 660 550, or email service@delphibank.com.au or enquire at one of our branches.

Codes of Practice

Delphi Bank complies with a range of Codes of Practice including the Code of Banking Practice, the Code of Operation for Department of Human Services and Department of Veterans' Affairs Direct Credit Payments, the ePayments Code and Family Law Guidelines which have been developed in accordance with the Code of Banking Practice.

Financial Claims Scheme

Our depositors are protected under the Australian Government’s Financial Claims Scheme (FCS) which provides protection and quick access to deposits made with a bank, building society or credit union in the unlikely event that one of these institutions fails.

Financial Difficulty

We understand there may be times when your personal circumstances change unexpectedly. Perhaps you have lost your job, suffered an illness, been affected by a natural disaster or are experiencing a temporary reduction in your income.

If you are experiencing difficulty in meeting the minimum repayment on your loan and are considering applying for assistance, we encourage you to contact our dedicated team as soon as possible on 1300 660 550, or send your query to service@delphibank.com.au or PO Box 309, Collins Street West, Melbourne VIC 8007.

Financial Services Guide

Resolving Your Complaint

Customer Service

General enquiry
service@delphibank.com.au

Website enquiry
webmaster@delphibank.com.au

Telephone
1300 660 550
8.30am to 5.00pm AEST
Monday to Friday

Online Customer Service Form