Customer Support

At Delphi Bank we’re committed to high standards of corporate governance and pride ourselves on our commitment to conduct business ethically and to the highest possible standard. In line with this commitment, Delphi Bank, a Division of Bendigo and Adelaide Bank Limited, complies with a range of Codes of Practice and Financial Claims Schemes.

If you are interested in becoming a customer, or you are an existing Delphi Bank customer, ensure that you have read the respective Terms and Conditions and other disclosure documents below. If you would like further information, please contact us on 1300 660 550, via email service@delphibank.com.au, or enquire at your local Delphi Bank branch.


Terms & Conditions

The Terms and Conditions (T&C’s) for Delphi Bank's savings and investment accounts consist of a Part A and Part B. Both documents should be read before deciding to open one of our savings and investment accounts, or using the access facilities on these accounts (e.g. Cheque or ATM/EFTPOS card):

Terms & Conditions - Part A: General Information

Terms & Conditions - Part B: Account & Service Charges

Terms & Conditions: Statutory Trust Accounts

Product Disclosure Statement: Foreign Currency Savings Accounts & Foreign Currency Fixed Term Deposit Accounts

Financial Services Guide


Products & Services

These brochures provide a summary of important information about Delphi Bank's products and services including key features, and any fees and charges that may apply.

I am interested in Visa Debit Card access facilities and Regular Payments Help

I am interested in Corporate Banking

I am interested in Online Banking and Mobile Banking

I am interested in Foreign Currency

I am interested in Home Loans


Applying Online

You can apply for most of Delphi Bank's personal bank accounts online - quickly and securely. Applications are available for new and existing customers over the age of 18, and permanent residents of Australia.

Click here to apply online for a Delphi Bank Savings Account, Liberty Account, MIDAS Account, Term Deposit, Visa Debit Card, Cheque Book, Deposit Book, and personal Online Banking.

You're also able to complete a mix of business transaction and investment account opening forms, and much more:

New Customer Account Opening Form

Business Customer Account Opening Form

Online Banking Registration Form - Business

Commercial Banking Application Form

Consumer Credit Application Form and Consumer Credit Application Appendix

Overseas Identity Verification Form


Dispute a Transaction

Do you have a transaction you don't recognise?

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline required for your card.

How to dispute a transaction:

  • Print and complete the Disputed Transaction Form
  • Download, print or scan any documents and receipts
  • Return the form and documents to us
  • We will investigate and let you know once resolved

Getting the form to us:


Closing an Account

An account can be closed by you or by a suitably Authorised Signatory at the branch where your account is held.

Please read the respective Terms & Conditions - Part A: General Information for more information on closing an account. Alternatively, please visit your local Delphi Bank branch, or call 1300 660 550.


Identification Documentation and Certification Guide

Whether you're applying online or in branch, Delphi Bank needs to obtain identification information as part of any application as required by law, including ‘know your customer’ requirements under anti-money laundering and counter terrorism financing legislation. Please view the Identification Documentation and Certification Guide for more information on what is deemed 'correct identification' and who is permitted to certify your documents.


Resolving a Complaint

We welcome your comments and feedback on our products, services and customer support. There are many ways to provide your feedback to us, whether it's a compliment, suggestion or complaint.

If you have a compliment or suggestion please provide further details here.

If you have a complaint related to the products or services provided by the Group, please contact us in the first instance, as any of our staff can assist you with the feedback:

In person - by speaking to a member of our team

Telephone - by contacting us on 1300 660 550

Website - by completing this form and returning it to us

We will ensure that all complaints are fully documented, investigated and resolved in a timely manner and we will keep you informed of the progress of your complaint.

If you are not satisfied with the response provided, you can refer your complaint to our Customer Feedback Team by:

Telephone - 1300 361 911 (+61 3 5485 7911) between 8:30am and 5:00pm Victorian time, weekdays

Email - feedback@bendigoadelaide.com.au

Mail - by completing the relevant Customer Feedback Form or sending a letter to us at P.O. Box 480, Bendigo, Vic, 3552

If you are not satisfied with the response provided by our Customer Feedback Team, you have the option of referring the matter to the Customer Advocate who will impartially assess your complaint, keep you informed of the progress and provide you with a response:

Telephone - 1300 139 572 (+61 3 5485 7919) between 8:30am and 5:00pm Victorian time, weekdays

Email - customeradvocate@bendigoadelaide.com.au

Mail - write to Customer Advocate, P.O. Box 480, Bendigo VIC 3552


Financial Difficulty

We understand there may be times when your personal circumstances change unexpectedly. Perhaps you have lost your job, suffered an illness, been affected by a natural disaster or are experiencing a temporary reduction in your income.

If you are experiencing difficulty in meeting the minimum repayment on your loan and are considering applying for assistance, we encourage you to contact your dedicated Delphi Bank team as soon as possible on 1300 660 550, or send your query to service@delphibank.com.au or PO Box 309, Collins Street West, Melbourne VIC 8007. Click here for more information on Financial Difficulty, or refer to the guides below:

Financial Difficulty Guide

Frequently Asked Questions when experiencing Financial Difficulty


Deceased Estates

We understand losing a family member or friend is heart-breaking, and that this can be a stressful and difficult time for you.

While the best place for you to start is to visit your local Delphi Bank branch, we have also put together information to help you through this challenging time.

We trust this guide and list of frequently asked questions helps you through some of the steps you may need to take during this difficult time:

Guide to Deceased Estates

Frequently Asked Questions when managing Deceased Estates


Financial Claims Scheme

Our depositors are protected under the Australian Government’s Financial Claims Scheme (FCS) which provides protection and quick access to deposits made with a bank, building society or credit union in the unlikely event that one of these institutions fails. Click here for more information on the FCS, and how the limit is applied.


Codes of Practice

Delphi Bank complies with a range of Codes of Practice including the Banking Code of Practice, the Code of Operation for the Department of Human Services and the Department of Veterans' Affairs, and the ePayments Code. View the relevant Codes of Practice:

Banking Code of Practice

Code of Operation

ePayments Code

Contact Us

1300 660 550

Let us connect you to your local Delphi Bank team.

Open your new account online