Customer Support
At Delphi Bank we’re committed to high standards of corporate governance and pride ourselves on our commitment to conduct business ethically and to the highest possible standard. In line with this commitment, Delphi Bank, a Division of Bendigo and Adelaide Bank Limited, complies with a range of Codes of Practice and Financial Claims Schemes. We welcome your comments and feedback on our products, services and customer support. If you'd like to provide us with feedback, please complete this form and return it to us.
If you are interested in becoming a customer, or you are an existing Delphi Bank customer, ensure that you have read the respective Terms and Conditions and other disclosure documents below. If you would like further information, please contact us on 1300 660 550, via email service@delphibank.com.au, or enquire at your local Delphi Bank branch.
Terms & Conditions
The Terms and Conditions (T&C’s) for Delphi Bank's savings and investment accounts consist of a Part A and Part B. Both documents should be read before deciding to open one of our savings and investment accounts, or using the access facilities on these accounts (e.g. Cheque or ATM/EFTPOS card):
Terms & Conditions - Part A: General Information
Terms & Conditions - Part B: Account & Service Charges
Terms & Conditions: Statutory Trust Accounts
Products & Services
These brochures provide a summary of important information about Delphi Bank's products and services including key features, and any fees and charges that may apply.
I am interested in Visa Debit Card access facilities and Regular Payments Help
I am interested in Corporate Banking
I am interested in Online Banking and Mobile Banking
I am interested in Foreign Currency
I am interested in Home Loans
Applying Online
You can apply for most of Delphi Bank's personal bank accounts online - quickly and securely. Applications are available for new and existing customers over the age of 18, and permanent residents of Australia.
You're also able to complete a mix of business transaction and investment account opening forms, and much more:
New Customer Account Opening Form
Business Customer Account Opening Form
Online Banking Registration Form - Business
Commercial Banking Application Form
Consumer Credit Application Form and Consumer Credit Application Appendix
Overseas Identity Verification Form
Card Transaction Dispute Advice
Identification Documentation and Certification Guide
Whether you're applying online or in branch, Delphi Bank needs to obtain identification information as part of any application as required by law, including ‘know your customer’ requirements under anti-money laundering and counter terrorism financing legislation. Please view the Identification Documentation and Certification Guide for more information on what is deemed 'correct identification' and who is permitted to certify your documents.
Financial Difficulty
We understand there may be times when your personal circumstances change unexpectedly. Perhaps you have lost your job, suffered an illness, been affected by a natural disaster or are experiencing a temporary reduction in your income.
If you are experiencing difficulty in meeting the minimum repayment on your loan and are considering applying for assistance, we encourage you to contact your dedicated Delphi Bank team as soon as possible on 1300 660 550, or send your query to service@delphibank.com.au or PO Box 309, Collins Street West, Melbourne VIC 8007. Click here for more information on Financial Difficulty.
Financial Claims Scheme
Our depositors are protected under the Australian Government’s Financial Claims Scheme (FCS) which provides protection and quick access to deposits made with a bank, building society or credit union in the unlikely event that one of these institutions fails. Click here for more information on the FCS, and how the limit is applied.
Codes of Practice
Delphi Bank complies with a range of Codes of Practice including the Code of Banking Practice, the Code of Operation for Department of Human Services and Department of Veterans' Affairs Direct Credit Payments, the ePayments Code and Family Law Guidelines which have been developed in accordance with the Code of Banking Practice. You can view the relevant Codes of Practice below:
