Have your say

Would you like to leave some feedback?

There are many ways you can provide feedback to us:

Our dedicated staff are here to listen to our customers and represent their voice.

They will seek to understand our customers’ expectations and needs by engaging with them. Their learnings from our customers’ experience will be used to enhance the way we do business in the future.

If the customer is not satisfied with the response provided, they have the option of referring the matter to the Customer Advocate who will impartially assess the customer’s complaint, keep them informed of the progress and provide the customer with a response.

The Customer Advocate can be contacted by:

  • By phone, by contacting 1300 139 572 (+61 3 5485 7919) between 8:30am and 5:00pm Victorian time, weekdays
  • By email, to customeradvocate@bendigoadelaide.com.au
  • In writing, via post/letter to Customer Advocate, PO Box 480, Bendigo VIC 3552

Alternatively (or following consideration by the Customer Advocate) you may refer your complaint directly to the appropriate External Dispute Resolution scheme.

Australian Financial Complaints Authority

GPO Box 3
Melbourne VIC 3001

Phone: 1800 931 678 
Fax: 03 9613 6399
Email: info@afca.org.au

Office of the Australian Information Commissioner

GPO Box 5218
Sydney NSW 2001

Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Superannuation Complaints Tribunal

Locked Bag 3060 GPO
Melbourne, VIC, 3001
T: 1300 780 808
F: 03 8635 5588

Related links form our policy on Customer Feedback Management and is supported by detailed procedures covering approach, responsibilities, monitoring, improving the customer experience and reporting.

Customer Service

Online Enquiry

1300 660 550

9:30am to 4.00pm AEST
Monday to Thursday

9:30am to 5.00pm AEST

About Us

With 15 branches across Australia, we're here to make your banking experience a rewarding one.