Have your say

There are many ways you can provide feedback to us:

Our dedicated staff are here to listen to our customers and represent their voice.

They will seek to understand our customers’ expectations and needs by engaging with them. Their learnings from our customers’ experience will be used to enhance the way we do business in the future.

If the customer is not satisfied with the response provided, they have the option of referring the matter to the Customer Advocate who will impartially assess the customer’s complaint, keep them informed of the progress and provide the customer with a response.

The Customer Advocate can be contacted by:

  • Telephone – 1300 139 572 (+61 3 5485 7919) between 8:30am and 5:00pm Victorian time, weekdays
  • Email – customeradvocate@bendigoadelaide.com.au
  • Post/Letter – write to Customer Advocate, P.O. Box 480, Bendigo, VIC, 3552

Alternatively (or following consideration by the Customer Advocate) you may refer your complaint directly to the appropriate External Dispute Resolution scheme.

Financial Ombudsman Service Australia

GPO Box 3
Melbourne, VIC, 3001

T: 1800 FOS AUS (1800 367 287)
F: 03 9613 6399

Superannuation Complaints Tribunal

Locked Bag 3060 GPO
Melbourne, VIC, 3001
T: 1300 780 808
F: 03 8635 5588

Office of the Australian Information Commissioner

T: 1300 363 992

Related links form our policy on Customer Feedback Management and is supported by detailed procedures covering approach, responsibilities, monitoring, improving the customer experience and reporting.

Customer Service

General enquiry
service@delphibank.com.au

Employment opportunities
http://jobs.bendigobank.com.au/

Website enquiry
webmaster@delphibank.com.au

Telephone
1300 660 550
8.30am to 5.00pm AEST
Monday to Friday

Online Customer Service Form

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About Us

About Us

We offer a wide range of banking services to customers from 15 branches across Australia.