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Our latest business news, updates on COVID-19, and the best ways to contact us for more information.
We're Closing: Delphi Bank Melbourne Corporate Banking Centre
Delphi Bank has made the difficult decision to cease operation at the Delphi Bank Melbourne Corporate Banking Centre - effective Monday 9 May 2022.
Customers can continue to access face-to-face banking at Delphi Bank Melbourne Corporate Banking Centre until 5pm, Friday 6 May 2022. Alternatively, you can also transact as normal via Bendigo e-banking, at any one of our local Delphi Bank or Bendigo Bank branches or via Australia’s network of fee-free ATMs during this period.
We understand this may impact how you conduct your banking, and our friendly team will be available to assist you through the change.
We would like to take this opportunity to thank you for your continued support of Delphi Bank, and look forward to continuing to meet your banking needs.
You can now access your new Bendigo Bank products
We are pleased to advise our customers that transition has been successful, and you can now access your new Bendigo Bank products and services via
- Bendigo e-banking
- ATM and branch services
This is an exciting time in Delphi Bank’s proud history of more than 20 years.
Embracing the longevity and prosperity of our customers and community, Delphi Bank continues its journey supported by our Bendigo and Adelaide Bank family.
If support is required, please contact our dedicated Customer Care Team on 1300 664 089.
The team are available across extended support hours this weekend, from 9am – 7pm (Saturday and Sunday).
Delphi Bank and Melbourne Victory continue partnership for 2021/22
Delphi Bank believes in nurturing long-term relationships, and true to our values, we have extended our partnership with Melbourne Victory Football Club which commenced back in 2013.
Delphi Bank General Manager, Jim Sarris, said he was proud to continue to the long-standing partnership with Victory.
“Delphi Bank has supported its Victory family for almost a decade now and we look forward to continuing our partnership for the 2021/22 season,” Sarris said.
“As Melbourne Victory continues to progress as a Club, so too does Delphi Bank for its customers and community and we look forward to celebrating many more milestones together.”
Our branch hours have changed
All of our Delphi Bank branches across Victoria, New South Wales, South Australia and Queensland remain open for face-to-face banking, however now have shorter opening hours from 9.30am to 1.30pm, Monday to Friday.
In line with our COVID-safe measures, we recommend customers only visit their local Delphi Bank branch if they absolutely need to, and continue to use our ATMs, Online Banking, or the Delphi Bank Mobile Banking app to conduct their banking.
A safe banking experience remains our top priority.
Delphi Bank announces nationwide COVID support
As part of the Bendigo and Adelaide Bank family, Delphi Bank has announced dedicated assistance offered to affected small business and home loan customers.
From July 9 2021 to September 30 2021 – Small business and home loan customers significantly affected by current or recent COVID-19 restrictions across the country are being offered dedicated assistance through a new support package announced today by Bendigo and Adelaide Bank. The package extends the Bank’s existing hardship support measures already in place for customers financially affected by the pandemic.
The new national support package includes:
Business banking repayment deferrals
- Up to three-month repayment deferrals, with loan terms extended accordingly offered to all small business customers with business lending valued at less than $3 million and where the business has a turnover of less than $5 million.
- Customers applying for this support must be up to date in their repayments or have a repayment program arrangement in place.
- Customers with asset finance or overdraft products will be assessed on their personal circumstances.
Everyday banking support
- Refunds of merchant terminal fees for up to three months.
- Fees and notice periods on Cash Deposit and Farm Management Deposit accounts waived for up to three months.
- Specialised targeted support for larger business customers.
Home loan support
- A range of support measures available for both individual and business customers, including month by month home loan deferrals.
Customers that have been significantly impacted, regardless of their location or industry, are encouraged to contact the Bank as soon as possible to discuss the various support options available, based on their circumstances and needs.
“We are proud of our deep relationships with our customers, and we understand that no single person or small business has been impacted by the pandemic in the same way. We continue to stand by any customer adversely affected by the unpredictable nature of this pandemic with dedicated support, based on their individual circumstances, as we have done right through this challenging period in history,” said Marnie Baker, Managing Director, Bendigo and Adelaide Bank.
“We take our role in supporting customers and communities incredibly seriously and we strongly encourage any customers experiencing hardship, or with concerns, to please contact us so we can assist them,” concluded Ms Baker.
Impacted Delphi Bank customers are advised to speak with their local Customer Service Manager, Relationship Manager or contact our team on 1300 660 550 regarding financial hardship and applying for assistance.