Keep up to date with our latest business updates and community insights.
Our latest business news, updates on COVID-19, and the best ways to contact us for more information.
Delphi Bank Victorian Branches Update: COVID-19
Delphi Bank - part of Bendigo and Adelaide Bank - will aim to keep its branches open across Victoria as part of its commitment to providing a COVID-safe essential service to the community. The Bank welcomes the Victorian Government’s confirmation that banking and banking related services will remain open and classed as an essential service while stage three and four restrictions are in place across the state.
The Bank has stringent controls in place to ensure the safety and wellbeing of its staff and customers in branches. In line with Victorian Government requirements, face coverings must be worn by all staff and customers attending a bank branch, unless they fall within one of the published exemptions. Branch staff will also continue to observe all other safety protocols including the use of safety screens, physical distancing and hygiene measures. Customers are required to comply with the appropriate safety guidelines.
Future branch network decisions will be guided by customer trends and the appropriate health precautions on a case by case basis.
"Since the onset of COVID-19, our branches have, wherever possible, remained open to support our customers and their communities. We have clear safety measures in place and will continue to assess the level of risk and take reasonable and appropriate actions to protect our staff and customers, based on the latest expert advice. This may involve branch closures or a reduction in hours in some circumstances if this is considered an appropriate precaution. The safety and wellbeing of our customers, employees and their communities is our priority and we’re here to continue supporting our customers as we have done throughout the pandemic,” said Marnie Baker, Managing Director, Bendigo and Adelaide Bank.
Delphi Bank advises customers to only visit a branch if they are feeling well and encourages them to observe the required social distancing and face covering guidelines. Customers may be asked to temporarily remove their mask for identification purposes. These guidelines will be visible as customers enter the branch.
Customers are requested not visit the branch if they:
- Have returned from overseas within the last 14 days;
- Have knowingly been in contact with someone who has been diagnosed with coronavirus (COVID-19) or has returned from overseas within the last 14 days; or
- Are displaying flu-like symptoms.
If customers have any health concerns or think they may have been exposed to coronavirus (COVID-19), Delphi Bank urges them to contact the Coronavirus Health Information Line on 1800 020 080 (24 hours a day, seven days a week).
Wearing face covering in branch: COVID-19
To ensure we are following the updated government guidelines in Melbourne, Victoria, we expect all customers to be wearing a face covering upon entering our branches, unless lawful exception applies to you. Masks have also become compulsory for our team members in Melbourne and Sydney, unless they too have an exception.
Please be mindful that our team members are permitted to ask you to temporarily remove your face covering for identification purposes.
For more information, visit the Department of Human Health Services (DHHS) Coronavirus (COVID-19) page at: dhhs.vic.gov.au/coronavirus.
A safe banking experience remains our top priority
Our national network is here for you and our branches remain open.
Extension of loan deferral payments for small business and personal banking customers impacted by COVID-19
Delphi Bank has announced further support for customers financially impacted by COVID-19.
Under the next phase of support, unveiled by the Australian Banking Association (ABA) today, the Bank’s personal and business customers, who are experiencing reduced incomes or extended financial difficulty, may be eligible for a further deferral period of up to four months. Customers who can restart paying their loans will be required to do so at the end of the six-month deferral period.
The Bank will continue to work closely with customers during their deferral period. For customers eligible for a further deferral, the Bank will ensure appropriate and tailored arrangements are agreed with the customer prior to the deferral period coming to an end. At the end of the deferral period, where customers cannot resume making repayments at the amount previously required, alternative arrangements will be worked through with each customer to restructure or vary their loan. This could include extending the length of the loan, converting temporarily to interest only payments, consolidating debt or a combination of these measures.
Customers who recommence repayments on their existing loan or enter a new repayment arrangement will not have their credit report impacted, provided they meet the new repayment arrangements. Customers who are provided with an extended deferral period will also not have their credit report impacted.
The support offered under the next phase follow the Bank's measures first announced in March for consumer and business customers affected by COVID-19.
Delphi Bank branches remain open: COVID-19
‘Stay at home’ restrictions will be reinstated at 11.59pm on Wednesday 8 July 2020 in Melbourne and Mitchell Shire in Victoria.
As an essential service, Delphi Bank branches across Australia remain open and continue to have social distancing measures in place for the safety of our team and customers.
However please note, our Delphi Bank Head Office at Rialto Towers will remain open for staff only. For all Melbourne Corporate Banking clients, please call your Relationship Manager for further assistance.
As always, you can access your accounts, pay bills, check your balance, and perform everyday transactions 24/7 via Online Banking or our Mobile Banking App.
If you are in these areas we ask that you only visit branches if you need to.
Delphi Bank Statement - Unfair Contract Terms
Court acknowledges Bank has not relied on clauses considered unfair
Delphi Bank, part of the Bendigo and Adelaide Bank, confirms the Federal Court has made declarations and orders in the form sought jointly by the Bank and ASIC.
The proceedings concerned standard form terms for small business loan contracts with Rural Bank between November 2016 and June 2019. The Bank and ASIC jointly submitted that certain clauses in those contracts could operate in an unfair manner and should be declared void or amended by order of the Court.
Importantly, the Court acknowledged that ASIC did not allege the Bank had relied upon any of these clauses in a manner that was unfair, or that had caused any customers to suffer loss or damage.
The Bank also gave an undertaking to ASIC in June 2018 and will give an undertaking to the Court, not to use or rely upon any of the terms in question.
We remain committed to keeping our customers at the centre of everything we do and ensuring we satisfy all regulatory requirements and guidelines.
Delphi Bank merges its Maroubra Branch and Maroubra Business Centre
Effective Monday 27 April, our Maroubra Lending team currently located at Shop 1, 196 Maroubra Road will move into our existing branch premises next door, at 192B Maroubra Road.
The co-location between our Maroubra teams will see all our friendly and familiar Maroubra faces in one convenient location.
We see this as a positive step towards providing our customers with easier and more convenient access to our team and services.
For more information, or if you have any questions regarding the co-location, please contact us.
Online Banking Helpline: Currently Unavailable
Please be advised that our Online Banking Helpline is currently unavailable. For all Online Banking queries and support during this time, please call our Delphi Bank team on (03) 9377 6212 or (03) 9377 6200 as per normal operating hours.
Alternatively, please contact your local Delphi Bank branch for further support.
Thank you for your understanding.
Contactless card PIN limits to increase temporarily to help reduce the risk of COVID-19 transmission
From tonight, Monday 6 April, Delphi Bank Visa Debit Card holders may no longer require a PIN to be entered into eftpos terminals for contactless transactions between $100 - $200.
The decision to increase the PIN limit for contactless card payments from $100 to $200 was confirmed on Friday 3 April by Australian Payments Network (AusPayNet), the self-regulatory body for the payments industry. The temporary increase, which will initially be in place for a period of 3 months, will help Australians stay safe and confident when shopping for essentials, by reducing the need for physical contact with the payment terminal.
When paying for purchases, customers should be guided by following the PIN pad prompts. If the new limit is not available at a certain retailer, you will still be prompted to enter your PIN for purchases over $100.
Contactless transactions are highly secure. However consistent with long standing advice, customers are encouraged to look after their cards like cash to protect against theft.
Delphi Bank announces Supplementary Small Business Relief Package: COVID-19
Delphi Bank will provide its business customers - large and small - with further COVID-19 (coronavirus) support following the Federal Government’s latest business relief package announced today.
This assistance, which builds on the Small Business Relief Package announced last week, will provide additional support for Australian businesses who are responsible for driving much of Australia’s economy, whilst supporting employment and social wellbeing.
From today, any eligible business customer with facilities up to $10 million can defer repayments of their business loans for six months, with interest capitalised into these existing loans.
To qualify for the deferral, customers must also be no more than 90 days in arrears at the date of the application and confirm their business has been negatively impacted by COVID-19. Business customers who operate as Commercial Property landlords will be required to provide assurance to the Bank they will not take any action against their tenants for the non-payment of rent for the period of their repayment relief. For business customers with facilities above $10 million, relief will continue to be considered on a case-by case-basis.
With today’s announcement, almost every business customer will be eligible to seek deferral of loan repayments, which, in conjunction with the range of other available measures, will provide many with options to manage the impact of COVID-19 over the coming months.
The Bank encourages any business customers who require assistance to contact their Relationship Manager who can provide them with the relevant options that best suit their needs.
Delphi Bank reduces business loan interest rates
Delphi Bank has reduced its business loan variable interest rates for term loans below $750,000 by 100 basis points for residentially secured business loans, and 25 basis points for commercial and other secured business loans effective 10 April 2020.
This announcement is in line with the Reserve Bank of Australia's decision on Thursday, and provides business customers with further support to help them navigate the challenges ahead.
These rate cuts are in addition to:
Statement from Delphi Bank: COVID-19
Delphi Bank has temporarily closed its Head Office, located at 525 Collins Street Melbourne, for extensive cleaning following confirmation that a visitor to another floor of the Rialto Building has tested positive for COVID-19 (coronavirus). The positive case was not on a floor that is occupied or operated by Delphi Bank. The office will remain closed for 48 hours. The health, safety and wellbeing of our staff and customers is paramount.
The Bank is confident no close contact between the building’s visitor and Delphi Bank team members occurred. The Health Department defines close contact as being with a person who is confirmed or suspected as having COVID-19 as face-to-face contact in any setting greater than 15 minutes and/or the sharing of a space for a period of time for longer than two hours.
All staff members were informed immediately and are either working from home or from another branch site. Staff are being provided with the necessary support and advice based on their individual situation.
Delphi Bank will continue to provide service to customers through its branch network, online and via the Delphi Bank App. Customers can also call 1300 660 550 for assistance.
Delphi Bank remains actively engaged, consulting with industry and government, and takes all precautions to ensure its COVID-19 preparation and response activities are aligned with the recommendations of the World Health Organization and the Australian Government.
We thank our staff, customers, communities and partners for their understanding during this unprecedented time.
Delphi Bank backs small business in industry-wide COVID-19 response
Delphi Bank is pleased the banking industry has united with Government to provide a dedicated and consistent response to COVID-19 for the small business community. This unified response will provide immediate support for a critical part of Australia’s economic engine, employment and social wellbeing.
The Small Business Relief Package, announced by the Australian Banking Association today, will allow any small business customers, financially affected by COVID-19, to defer principal and interest repayments for six months. The Bank is encouraging any business customers who require assistance to contact their Relationship Manager to discuss options available to them.
The package is available to customers from Monday 23 March 2020, and the Bank will fast track approvals to ensure customers receive support as soon possible.
In conjunction with today’s industry-wide announcement and other available industry assistance measures, the Bank is offering its normal hardship provisions, which are available to affected customers on a case-by-case basis.
In addition to the deferral of principal and interest repayments for six months, this assistance includes:
• The waiver of fees for the restructuring or consolidation of loans
• The waiver of interest rate reductions for early withdrawals on term deposits prior to maturity
• The waiver or deferral of a range of fees and charges; and/or
• The deferral of interest payments or term extensions.
We encourage our business customers, large and small, to speak with their Relationship Manager or visit their local branch for any assistance.
Delphi Bank branches remain open: COVID-19
The Federal and State governments have announced non-essential businesses will close.
As an essential service, Delphi Bank branches remain open.
However please note, our Delphi Bank Head Office at Rialto Towers will remain open for staff only. For all Melbourne Corporate Banking clients, please call your Relationship Manager for further assistance, or find a your next closest Delphi Bank branch.
If you are visiting a Delphi Bank branch, you will notice posters that outline recommended health and safety precautions, including respectfully asking that you do not enter the branch if you are unwell or displaying flu-like symptoms. You will also notice markings on the floor near the teller areas to help you observe the Government’s 1.5 metre social distancing guidelines.
For enquiries regarding your banking needs, please contact 1300 660 550.
We thank you for your cooperation.
An update on Delphi Bank's response to COVID-19: Financial Assistance
We understand that the impact of COVID-19 (coronavirus) could affect you financially, that’s why we have a plan in place to help you out. On Monday 16 March 2020, we announced a financial assistance package, and in line with recent announcements, this assistance package is extended to six months.
The following financial assistance package has been announced for all affected Bendigo and Adelaide Bank customers nationwide, including Delphi Bank:
- Home Loan and Business Loan customers can defer repayments up to six months*
- Waiver or deferral of a range of fees and charges to restructure or consolidate loans
- No interest rate reduction for early withdrawals on term deposits
We ask that affected Delphi Bank customers contact their local Branch Manager, and Business Banking customers speak with their Relationship Manager regarding financial hardship and applying for assistance.
Information for customers attending our offices and branches: COVID-19
The health, safety and wellbeing of our customers, clients, community and team is always our top priority. With the evolving COVID-19 (coronavirus) situation, we’re taking a number of precautionary measures to enhance your protection when banking and networking with us.
When you visit our branch network, you will notice posters and we ask that you please do not enter our branch if:
- You have returned from overseas within the last 14 days;
- You have knowingly been in contact with someone who has been diagnosed with Coronavirus (COVID-19) or has returned from overseas within the last 14 days; or
- You are displaying flu-like symptoms.
Should you require assistance with your banking, contact details are listed to call our offices and assist over the phone.
If you have any health concerns or think you may have been exposed to Coronavirus (COVID-19), we urge you to contact your doctor immediately to arrange an appointment or contact the Coronavirus Health Information Line on 1800 020 080 (24 hours a day, seven days a week).
We’re also following recommended health and safety precautions with regards to large events and networking opportunities. As a result, we wish to advise that upcoming Delphi Bank events across Victoria, New South Wales, South Australia and Queensland have been postponed until further notice.
For enquiries regarding your banking needs, please contact 1300 660 550.
We thank you for your cooperation.
Delphi Bank supports Melbourne's Antipodes Festival as its Major Sponsor
The Antipodes Festival, proudly supported by Delphi Bank, returns to the heart of Melbourne city’s historic Greek Precinct - Lonsdale Street, on Saturday 29 February and Sunday 1 March.
This year, the festival is celebrating 33 iconic years by honouring its roots, and changing its name back to Antipodes (formerly Lonsdale Street Greek Festival).
Inspired by the meaning of ‘antipodes’, Jim Sarris, General Manager, Bendigo Specialised Banking and Delphi Bank states that whilst “Greece and Australia are as far away from each other as possible on the map, this festival brings us closer than ever”.
“For this reason, we are proud to continue our crucial role in celebrating, supporting and uniting our Hellenic-Australian community as the festival’s Major Sponsor”.
Delphi Bank proudly presents the Greek Festival of Sydney
This year’s Greek Festival of Sydney from March to May, proudly presented by Delphi Bank, isn’t just a celebration of our rich Hellenic arts and culture – the 2020 installment will also do its part towards supporting Australia’s bushfire relief efforts.
As the proud Presenting Partner of the Greek Festival of Sydney, we’re pleased to announce that in addition to the two-day festival which takes over Tumbalong Park, Darling Harbour, we’ll also be hosting a ‘Big Greek Day Out Bushfire Benefit Concert’.
Upon the announcement, Jim Sarris, General Manager Bendigo Specialised Banking and Delphi Bank states that “All over the world, Hellenes and Philhellenes are revered for their friendship and hospitality, and this concert is a true example of that”.
An update on Delphi Bank's response to the Australia's Bushfire Disaster and Relief Appeals
The Appeal - conducted by Bendigo Bank’s charitable arm, Community Enterprise Foundation - raises funds for communities seriously affected by the fires, including those in late 2019 and those that could still be impacted in coming weeks.
One hundred percent of funds donated to the Bushfire Disaster Appeal will be directed to communities affected across the country.
How to donate now:
People wishing to support these communities are encouraged to provide monetary donations directly to the Bushfire Disaster Appeal as monetary donations are quicker, more effective and logistically provide far more flexibility than donations of material items or pre-loved goods.
All donations of $2 or more are tax deductible.
The Bushfire Disaster Appeal is a management account of Community Enterprise Foundation™ ABN 69 694 230 518, The Bendigo Centre, PO Box 480, Bendigo, Vic 3552. The Foundation will make distributions by way of grants, following receipt of applications from organisations endorsed with an item 1 Deductible Gift Recipient (DGR).
Delphi Bank Mobile Banking App: Update Available
A new version of your Mobile Banking app is now available.
Please update your app to version 1.0.3 prior to Monday 18 November 2019 via your App or Play stores, as it renews an important security feature.
Failure to update your app will result in users having no access to Mobile Banking.
Delphi Bank Mobile Banking App: 'This version is not supported'
If your Apple or Android device shows a message, "This version is not supported", it means a new version of your Mobile Banking app is now available.
Please update your app as soon as possible, as it renews an important security feature.
Delphi Bank reveals its new-look Unley branch shared with parent company, Bendigo Bank
Our local Delphi Bank Unley branch recently welcomed the co-location of their branch with neighbours, Bendigo Bank Unley branch.
The new-look branch now features a fee-free Bendigo Bank ATM - a first of it’s kind for the co-located branch at the Unley Shopping Centre (Shop 42, 204 Unley Road, Unley).
Proudly presenting the Delphi Bank 26th Greek Film Festival
The annual Delphi Bank 26th Greek Film Festival officially launches in Sydney tonight, Tuesday 8 October, and travels to Melbourne, Adelaide, Brisbane, Perth and Canberra from Wednesday 9 October to Sunday 1 December.
As the Naming Rights sponsor, Delphi Bank is again proud to present this year’s Delphi Bank 26th Greek Film Festival, with Head of Delphi Bank, Jim Sarris stating that “We have presented the Greek Film Festival for over a decade now, and it never gets old".
"Together with our local Greek communities, we have brought the best of Hellenic film to Australia for you, your family and friends to enjoy year after year, and that’s what it’s all about - bringing everyone together", he continues.
This year’s line-up is the most promising so far – featuring 15 feature films, an Australian short film, as well as three critically-acclaimed documentaries.
Delphi Bank and Melbourne Victory continue partnership
We're pleased to announce that we are again the Premier Partner of Melbourne Victory Football Club for the Hyundai A-League 2019/20 season.
Our partnership with Melbourne Victory extends back to 2013, and we're thrilled to continue the connection.
Head of Delphi Bank, Jim Sarris states that “For a long time now, we’ve felt like part of the Victory family and can’t wait for another season to get underway".
“I’ve said before that we want to use the power of football and this club to bring more people together and build communities, which makes the partnership extension all the more exciting”, Jim continues.
As part of the partnership, we're also bringing back our popular 'Chase the Coin Challenge' at half-time, plus more money can't buy experiences for our customers and community to enjoy.
Delphi Bank committed to resolving matters raised by ASIC regarding Unfair Contract Terms
Bendigo and Adelaide Bank Limited has been served with court proceedings commenced by ASIC against the Bank in relation to the application of the unfair contract terms legislation. The proceedings relate to a version of its small business loan contracts under its Delphi Bank and another brand in place between 2016 and June 2019.
The relevant Delphi Bank terms and conditions appear in previous versions of small business loan contracts. These contracts were updated in July 2019 in response to additional guidance provided by ASIC via Report 565 released last year and the new Banking Code of Practice.
The Bank is cooperating with ASIC in relation to the court proceedings with a view to reaching a mutually agreed outcome. We remain committed to keeping our customers at the centre of everything we do and ensuring we satisfy all regulatory requirements and guidelines.
Please contact your Delphi Bank Relationship Manager on 1300 660 550 for more information or any queries in relation to this issue.