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Important Information

Find information that may be important to you. 

What is changing at Delphi Bank

We are currently taking the latest step in Delphi Bank's continual evolution, in line with our strategy to further align with our Bendigo and Adelaide Bank family. 

Disclosure Documents 

Access all Delphi Bank and Bendigo Bank disclosure documents including:

  • Terms and Conditions for products and services 
  • Product Disclosure Statements 
  • Migration Booklets
  • Financial Services Guide, and more. 
Resolving a Complaint

It is important for us to know when we have not met your expectations no matter the circumstance. Tell us about your complaint:

  • In person - by speaking to a member of our team
  • Telephone - on 1300 660 550

 

Codes of Practice

We comply with a range of codes of practices including:

  • Banking Code of Practice 
  • Code of Operation for the Department of Human Services and the Department of Veterans' Affairs 
  • Family Law Guidelines 
  • ePayments Code 
Financial Claims Scheme (FCS)

An Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Open Banking

Open Banking is part of the broader Consumer Data Right (CDR) legislation, introduced by the Australian Government to give consumers more control over their data and make it easier to:

  • Compare products and services;
  • Access new and improved services.
Website Terms of Use

The terms of use for the Delphi Bank website sets the rules for using our website with our rights in, and restrictions on your use of, the site, product and services information, third party content and jurisdiction.

Privacy

Learn how we manage personal and credit related information through our:

  • Bendigo and Adelaide Bank Group Privacy Policy
  • Credit Reporting Policy
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Proudly part of Bendigo and Adelaide Bank Limited.

Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure Documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on this website.
© Copyright 2021 Delphi Bank - A Division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879.