Important information for customers visiting our branches and those affected by COVID-19. Learn more.
Skip to main content
Help home
Updating Account Details Closing an Account Dispute a Transaction Vulnerable Customer Support Deceased Estates Complaint and Dispute Resolution

Visa Secure

As a Delphi Bank Visa Debit Cardholder, your transactions are secured with Visa.

Protecting you is our top priority. One way we do this is by preventing the unauthorized use of your card. During an online purchase, you may be guided through an extra check to verify your identity. This helps us ensure you are the rightful owner of the card and better protects you from fraud.

Visa recently enhanced its security for online purchases making the experience more seamless and easy while protecting you from fraud.

How are my online purchases secured with Visa?

Visa has developed a program that helps confirm your identity when you make an online purchase. There’s no need to download anything, install software, or register your account.

During an online purchase from your desktop, mobile or other digital device, you may be guided through an extra check to verify your identity. This helps us ensure you’re you and better protects you from fraud. This is one way Delphi Bank and Visa have teamed up to secure your account(s).

What is the benefit for consumers?

Through this program, you have an added layer of protection that prevents the unauthorized use of your Visa card while shopping online. This service helps us know you’re really you and most importantly it protects you from fraud.

Does this Visa service cost me anything?

No. There are no costs associated with this service.

How will I know if my online purchase has this added layer of protection?

This service will automatically work at checkout at any of Visa's participating online merchants. Remember, there’s no need to download anything, install software, or register for an account to get this added layer of protection. When
using this service, you may occasionally be prompted at checkout to verify your identity, but this is to ensure you’re you and protect you from fraud.

Can I still use my Delphi Bank card at online merchants that are not participating in this program?

Yes, your Delphi BAnk card will continue to work as usual if the merchant is not participating in this program. Your transaction will still be protected by multiple layers of security and zero liability for fraudulent purchases.

What happens when I finish shopping? 

When you are finished shopping, proceed to the merchant's checkout page. As you complete the transaction, you may be prompted to verify your identity if additional authentication is required. It’s important to take special precautions when your card isn’t present. This extra verification step helps ensure the person using your card is you.

If I do encounter this extra verification step, what will the extra check be?

Delphi Bank has a number of tools that can help verify your identity such as a one-time passcode or biometrics. If you encounter this extra step, simply follow the instructions on your screen to verify your identity.

I see the Visa logo when I’m going through the extra check. What’s this about?

If you do encounter this extra verification step, Visa helps transmit the information being shared between the merchant and us. The Visa logo is there to give you peace of mind that the transmission is secure.

Browse our help topic

Topics
Delphi Bank coloured logo.
Connect with us
Bank-facebook Bank-linkedin
Proudly part of Bendigo and Adelaide Bank Limited.

Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on our website delphibank.com.au/help-and-support
© Copyright 2020 Delphi Bank - A Division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879.