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Identification Documentation and Certification Guide After you apply Not a Delphi Bank customer?
Closing an Account Dispute a Transaction
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
Understanding Financial Abuse Financial Difficulty Assistance Deceased Estates Complaint and Dispute Resolution
Identity Theft Scams Additional Assistance
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Replacing Cards

If your Visa Debit card is lost, stolen or damaged, contact us immediately on 1800 648 027 or visit any Delphi Bank branch around Australia.

If the loss, theft or misuse of your Visa Debit card occurs outside Australia, you or your Nominee must notify an organisation displaying the Visa sign and also then confirm the loss, theft or misuse of the card:

  • International number +61 2 8299 9101 or priority paid mail as soon as possible; or
  • By telephoning the Visa Card Hotline number for the country you are in, which you must obtain from us prior to your departure.

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Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on our website delphibank.com.au/help-and-support
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