Additional assistance
External support agencies*
If you are looking for a specific service in your area, try AskIzzy
*Disclaimer: We do not endorse or take responsibility or liability for the advice provided by any of the agencies or organisations.
Aging Australians
- 1800 ElderHelp - 1800 353 374
- Capacity Australia - capacityaustralia.org.au
- Dementia Australia - dementia.org.au
- National Seniors Australia - nationalseniors.com.au
- Senior Rights Service - seniorsrightsservice.org.au
Domestic & Family Violence
- 1800RESPECT - 1800respect.org.au
- Aboriginal Family Domestic Violence Hotline - 1800 019 123
- Domestic Violence Resource Centre Victoria (DVRCV) - dvrcv.org.au
- LGBTIQ Domestic Violence Information - anothercloset.com.au
- MensLine Australia - mensline.org.au
- Orange Door - orangedoor.vic.gov.au
- QLife - qlife.org.au
- Safe Relationships Project - iclc.org.au/safe-relationships-project
- Safe Steps Family Violence Response Centre - safesteps.org.au
- White Ribbon Australia - whiteribbon.org.au
Mental Health
- Beyondblue - beyondblue.org.au
- Headspace - headspace.org.au
- Kidshelpline - kidshelpline.com.au
- Lifeline - lifeline.org.au
- Suicide Call Back Service - suicidecallbackservice.org.au
Government & Legal Services
- Centrelink/Department of Human Services - servicesaustralia.gov.au/centrelink
- Community Legal Centre (CLC) - clcs.org.au
- Legal Aid - nationallegalaid.org
- Women's Legal Services Australia - wlsa.org.au
Relationships & Family
- Family Relationship Advice Line - familyrelationships.gov.au
- MensLine Australia - mensline.org.au
- Relationships Australia - relationships.org.au
Disability
- National Disability Service - nds.org.au
- Capacity Australia - capacityaustralia.org.au
Financial Difficulty
- Money Smart - moneysmart.gov.au
- National Debt Helpline - ndh.org.au
Bereavement
- Australian Centre for Grief and Bereavement - www.grief.org.au
- Government Bereavement Assistance - servicesaustralia.gov.au/death-and-bereavement
Addiction
- Counselling Online – Drug and Alcohol Support - counsellingonline.org.au
- Gambling Help - gamblinghelponline.org.au
Browse our help topic
Topics
- When will Government Economic Support payments be processed?
- Can my business borrow money at this time?
- Are Online Banking transactions and payments affected by COVID-19?
- I'm visiting a branch in Melbourne. Do I need to wear my face covering in-branch?
- Worried about scams involving COVID-19?
- Need more information on COVID-19?
- COVID-19 Support
- Financial Difficulty Assistance
- Online & Mobile Banking
- Applying Online
- Updating Account Details
- Closing an Account
- Dispute a Transaction
- Regular Payments
- Financial Abuse
- Vulnerable Customer Support
- Deceased Estates
- Complaint and Dispute Resolution
- Identity Theft and Scams
- Accounting Software
- Visa Debit Card
