Security

At Delphi Bank, our priority is to ensure we provide a convenient and secure e-banking service to our customers at all times, that matches the highest industry standards.

We use a range of measures to protect your financial information, including providing you with your own unique Access ID number.

In addition to your password, you must use a unique six-digit code, called a one-time passcode (OTP), every time you log in. The use of two or more proofs to confirm your identity is called multi-factor authentication (MFA), and provides greater security compared to a password alone.

The OTP is sent to your registered mobile number or email address. Once this passcode is entered into your e-banking session, you can proceed with logging in or adding a new payee or biller.

Make sure you protect your Access ID number and password appropriately. If any unauthorised transactions appear on your account, and you have observed our e-banking Terms and Conditions, we will refund the amount in full.

Your contribution to security

There are also actions you can take to further improve e-banking security:

• Never disclose your Access ID number or password to anyone. We will never ask you for these details by email or over the telephone
• Make sure your computer has current anti-virus and firewall software and keep these updated
• Never click on or open email attachments from people you don’t know
• Check for a padlock symbol, normally in the bottom right hand corner of your browser
• Never access e-banking from a link in an email
• Don’t send your account or card details to anyone via email
• Never leave the computer unattended while you are logged into e-banking – remember to log off when you finish your transactions
• Shred any personal information that you print off
• Avoid using computers in public places, such as libraries or internet cafes, for e-banking

Need assistance?

If you believe your online security has been compromised, please call us immediately from 9am to 5pm (AEDT) Monday to Friday.