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Security

At Delphi Bank, our priority is to ensure we provide a convenient and secure e-banking service to our customers at all times, that matches the highest industry standards.

We use a range of measures to protect your financial information, including providing you with your own unique Access ID number.

In addition to your password, you must use a unique six-digit code, called a one-time passcode (OTP), every time you log inThe use of two or more proofs to confirm your identity is called multi-factor authentication (MFA), and provides greater security compared to a password alone.

The OTP is sent to your registered mobile number or email address. Once this passcode is entered into your e-banking session, you can proceed with logging in or adding a new payee or biller.

Make sure you protect your Access ID number and password appropriately. If any unauthorised transactions appear on your account, and you have observed our e-banking Terms and Conditions, we will refund the amount in full.

Your contribution to security

There are also actions you can take to further improve e-banking security:

  • Never disclose your Access ID number or password to anyone. We will never ask you for these details by email or over the telephone
  • Make sure your computer has current anti-virus and firewall software and keep these updated
  • Never click on or open email attachments from people you don’t know
  • Check for a padlock symbol, normally in the bottom right hand corner of your browser
  • Never access e-banking from a link in an email
  • Don’t send your account or card details to anyone via email
  • Never leave the computer unattended while you are logged into e-banking – remember to log off when you finish your transactions
  • Shred any personal information that you print off
  • Avoid using computers in public places, such as libraries or internet cafes, for e-banking

Need assistance?

If you believe your online security has been compromised, please call us immediately from 9am to 5pm (AEDT) Monday to Friday.

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Delphi Bank is proudly part of Bendigo and Adelaide Bank Limited.

Before taking up any of the Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure Documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on this website.
© Copyright 2022 Delphi Bank - A Division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879.