Personal Financial Assistance
We understand there may be times when your personal circumstances change. You may experience an unexpected event or changes outside of your control like losing your job, suffering an illness or injury, or being affected by a natural disaster.
As a result, if you can’t afford the minimum repayment on your loan and would like us to consider if we can provide financial difficulty assistance, please contact us immediately. We’re committed to supporting our customers through these challenging times as much as we possibly can, which may include loan deferrals. The sooner you contact us the sooner we can try to help you.
In many instances help can be provided quickly and efficiently over the phone.
Otherwise we may need to do a more detailed assessment of your personal and financial circumstances to identify how we might be able to help.
Financial difficulty assistance is available to you, whether you are an individual, joint account holder, guarantor, or small business customer. If you have a joint account and are experiencing financial difficulty, we can assist you individually if you request it.
Financial Assistance Package
If you need financial help during a difficult time, we offer an assistance package which can include no interest rate reduction for early withdrawals on term deposits.
You may also be able to apply for relief* on your:
- Home Loan
- Residential Investment Loan
- Line of Credit
- Equipment Finance Loan
For customers significantly impacted by current or recent COVID-19 restrictions, the new extended national support package now includes:
Everyday banking support
- Fees and notice periods on Cash Deposit accounts waived for up to three months.
Home loan support
- A range of support measures available for customers, including month by month home loan deferrals.
Impacted Delphi Bank customers are advised to speak with their dedicated Delphi Bank Relationship Manager, or contact us on 1300 660 550 regarding financial hardship and applying for assistance.
Federal Government COVID-19 Economic Package
The Federal Governments continues to offer support through its COVID-19 financial support. We’ll make sure income support and other payments made by the Government are processed as quickly as possible.
The Government is also giving you access to up to $10,000 of your superannuation in 2019-20, and a further $10,000 in 2020-21. Applications closed on 31 December 2020.
More support information from the Australian Government
Visit the Australian Government website for more information on the Government's response to Coronavirus.
For Australian Government’s Economic Response visit the Treasury website.
* Important information - Based on your circumstances, you may defer repayments on your home loan, residential investment loan, lines of credit, and equipment finance.
If you choose to do this, interest and fees will still be added to your loan balance during that time. Once the deferred period finishes, we’ll work with you on a plan to repay the amount you’ve deferred. This might involve increasing your minimum repayments for the deferred period, or extending the term of your loan.
As always, we’re here to help discuss your options and how they’ll affect you.