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Financial Difficulty Assistance

We understand there may be times when your personal circumstances change unexpectedly. Perhaps you have lost your job, suffered an illness, been affected by a natural disaster or are experiencing a temporary reduction in your income.

If you think you are, or will be unable to meet your debt obligations, please contact us as soon as possible:

We will work with you to identify what arrangement options are available depending on your personal circumstances and financial situation, such as:

  • Tailoring a payment arrangement
  • Deferring or reducing loan repayments for a defined period of time
  • Extending the loan term
  • Capitalising loan arrears

Depending on your situation, we may be able to provide assistance quickly and efficiently over the phone. Alternatively, we may require evidence of financial difficulty and completion of a statement of financial position to assist us in considering your circumstances.

If you are experiencing financial difficulty, we trust this Financial Difficulty Guide and list of Frequently Asked Questions will help you through some of the steps you may need to take.

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Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on our website
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