Important information for customers visiting our branches and those affected by COVID-19. Learn more.
Skip to main content
Help home
Updating Account Details Closing an Account Dispute a Transaction Vulnerable Customer Support Deceased Estates Complaint and Dispute Resolution

Financial Difficulty Assistance

We understand there may be times when your personal circumstances change. You may experience an unexpected event or changes outside of your control. Perhaps you’ve lost your job, suffered an illness or injury or have been impacted by a natural disaster.

If, as a result, you can’t afford the minimum repayment on your loan or credit card, and you would like us to consider if we can provide you with financial difficulty assistance, please contact us immediately. The sooner you contact us the sooner we can try to help you.

In many instances assistance can be provided quickly and efficiently over the phone.

Alternatively, we may need to complete a more detailed assessment of your personal and financial circumstances to identify how we may be able to help you.

Financial Difficulty Assistance is available to you, whether you are an individual, joint account holder, guarantor or small business customer. If you have a joint account and you are experiencing financial difficulty, we can assist you individually if you request it.

If you would like to apply for assistance, please contact:

Mortgage Help Centre:

Phone: 1300 652 146
Email: Mortgage Help Centre
Post: PO Box 480, Bendigo, Vic, 3552

Other useful resources:

If you are experiencing financial difficulty, useful resources are available to you. These include:

Browse our help topic

Topics
Delphi Bank coloured logo.
Connect with us
Bank-facebook Bank-linkedin
Proudly part of Bendigo and Adelaide Bank Limited.

Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on our website delphibank.com.au/help-and-support
© Copyright 2020 Delphi Bank - A Division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879.