Financial Difficulty Assistance

We understand there may be times when your personal circumstances change unexpectedly. Perhaps you have lost your job, suffered an illness, been affected by a natural disaster or are experiencing a temporary reduction in your income.

If you think you are, or will be unable to meet your debt obligations, please contact us as soon as possible:

• Telephone - 1300 660 550
• Email - service@delphibank.com.au
• Mail - PO Box 309, Collins Street West, Melbourne VIC 8007

We will work with you to identify what arrangement options are available depending on your personal circumstances and financial situation, such as:

• Tailoring a payment arrangement
• Deferring or reducing loan repayments for a defined period of time
• Extending the loan term
• Capitalising loan arrears

Depending on your situation, we may be able to provide assistance quickly and efficiently over the phone. Alternatively, we may require evidence of financial difficulty and completion of a statement of financial position to assist us in considering your circumstances.

If you are experiencing financial difficulty, we trust this Financial Difficulty Guide and list of Frequently Asked Questions will help you through some of the steps you may need to take.