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Identification Documentation and Certification Guide
Don't have time to finish your Online Application now?  Your session timed out - now what? We weren't able to authenticate you - what next? You've chosen not to sign your document - what now? You’ve now completed signing your document - what next? You've now exited your completed application document - what next?
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Updating Account Details Closing an Account Dispute a Transaction
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
Understanding Financial Abuse
Financial Assistance Package Small Business Relief Package
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Dispute a Transaction

Do you have a transaction you don't recognise?

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline required for your card.

How to dispute a transaction

  • Print and complete the Disputed Transaction Form
  • Download, print or scan any documents and receipts
  • Return the form and documents to us
  • We will investigate and let you know once resolved

Getting the form to us

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Dispute a Transaction

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Proudly part of Bendigo and Adelaide Bank Limited.

Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on our website delphibank.com.au/help-and-support
© Copyright 2020 Delphi Bank - A Division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879.