Important information for customers visiting our branches and those affected by COVID-19. Learn more.
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Help home
What support is available to Delphi Bank customers? When will Government Economic Support payments be processed? What happens if I defer my loan repayments? Can my business borrow money at this time? What evidence will I need to prove my business been impacted by COVID-19? Are Online Banking transactions and payments affected by COVID-19? Are branches open? I'm visiting a branch in Melbourne. Do I need to wear my face covering in-branch? Am I still able to use ATMs and branches to get cash? Worried about scams involving COVID-19? Is my money safe with Delphi Bank? Need more information on COVID-19?
Financial Assistance Package Small Business Relief Package
Register for Online Banking Download Mobile Banking Security BPAY
How does Digital Acceptance work? How do I set up a Digital Signature?  Can I complete the document on any device? Can I attach supporting documents to my digital form? How long can I access these documents for? How long will it take for my request to be actioned? How will I know if I have submitted the document correctly? I'm having trouble with the SMS code, what do I do? I didn't receive the email, what should I do? I accidentally deleted the email, what should I do?  Where do I go for more help? 
Identification Documentation and Certification Guide
Don't have time to finish your Online Application now?  Your session timed out - now what? We weren't able to authenticate you - what next? You've chosen not to sign your document - what now? You’ve now completed signing your document - what next? You've now exited your completed application document - what next?
Not a Delphi Bank customer?
Updating Account Details Closing an Account Dispute a Transaction
What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
Types of financial abuse Additional assistance Frequently asked questions Financial abuse enquiry form
Vulnerable Customer Support Deceased Estates Complaint and Dispute Resolution
Identity Theft Scams Additional Assistance
Xero MYOB
Set or Change PIN Replacing Cards Visa Secure

Dispute a Transaction

Do you have a transaction you don't recognise?

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline required for your card.

How to dispute a transaction

  • Print and complete the Disputed Transaction Form
  • Download, print or scan any documents and receipts
  • Return the form and documents to us
  • We will investigate and let you know once resolved

Getting the form to us

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Topics

COVID-19 Support

Financial Difficulty Assistance

Online & Mobile Banking

Applying Online

Updating Account Details

Closing an Account

Dispute a Transaction

Regular Payments

Financial Abuse

Vulnerable Customer Support

Deceased Estates

Complaint and Dispute Resolution

Identity Theft and Scams

Accounting Software

Visa Debit Card

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Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on our website delphibank.com.au/help-and-support
© Copyright 2020 Delphi Bank - A Division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879.