Help home
What is changing at Delphi Bank?
What is not changing at Delphi Bank?
Will I still be able to access face-to-face banking at my local Delphi Bank branch?
What is the timeline for these changes?
Will I receive regular updates about these changes?
Who do I speak with for more information?
What support is available to Delphi Bank customers?
When will Government Economic Support payments be processed?
What happens if I defer my loan repayments?
Are Online Banking transactions and payments affected by COVID-19?
Are branches open?
Can I wear my face covering in branch?
Am I still able to use ATMs and branches to get cash?
Worried about scams involving COVID-19?
Is my money safe with Delphi Bank?
Need more information on COVID-19?
If I’m eligible for the assistance program, how could this affect my credit report?
What happens when I get another job whilst receiving financial assistance?
Am I still eligible for the assistance package even though I’m ahead on my mortgage repayments?
I'm ahead in my mortgage payments, can I still redraw?
How does Digital Acceptance work?
How do I set up a Digital Signature?
Can I complete the document on any device?
Can I attach supporting documents to my digital form?
How long can I access these documents for?
How long will it take for my request to be actioned?
How will I know if I have submitted the document correctly?
I'm having trouble with the SMS code, what do I do?
I didn't receive the email, what should I do?
I accidentally deleted the email, what should I do?
Where do I go for more help?
Identification Documentation and Certification Guide
Don't have time to finish your Online Application now?
Your session timed out - now what?
We weren't able to authenticate you - what next?
You've chosen not to sign your document - what now?
You’ve now completed signing your document - what next?
You've now exited your completed application document - what next?
Not a Delphi Bank customer?
What is a direct debit?
What is a recurring payment?
On which accounts can I set up regular payments?
How do I cancel a direct debit on my bank account?
How do I cancel a recurring payment on my debit or credit card?
Is there an easy way to keep track of my direct debits and other regular payments?
What happens to my recurring payments when I get a new card?
Types of financial abuse
Additional assistance
Frequently asked questions
Financial abuse enquiry form
Vulnerable Customer Support
Deceased Estates
Complaint and Dispute Resolution
Complaint and Dispute Resolution
We love to hear from you whether it's a compliment, suggestion or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Browse our help topic
Topics
- What support is available to Delphi Bank customers?
- What happens if I defer my loan repayments?
- Are branches open?
- Am I still able to use ATMs and branches to get cash?
- Is my money safe with Delphi Bank?
- If I’m eligible for the assistance program, how could this affect my credit report?
- Am I still eligible for the assistance package even though I’m ahead on my mortgage repayments?
- When will Government Economic Support payments be processed?
- Are Online Banking transactions and payments affected by COVID-19?
- Can I wear my face covering in branch?
- Worried about scams involving COVID-19?
- Need more information on COVID-19?
- What happens when I get another job whilst receiving financial assistance?
- I'm ahead in my mortgage payments, can I still redraw?
- What is changing at Delphi Bank
- COVID-19 Support
- Financial Difficulty Assistance
- Online & Mobile Banking
- Applying Online
- Updating Account Details
- Closing an Account
- Dispute a Transaction
- Regular Payments
- Financial Abuse
- Vulnerable Customer Support
- Deceased Estates
- Complaint and Dispute Resolution
- Identity Theft and Scams
- Accounting Software
- Visa Debit Card
