How long can I access these documents for?
Once everyone who is required to sign has done so, you’ll have 30 days to access your documents. During this period, you’ll have the opportunity to download a copy for your records. After 30 days, if you’d like to obtain a copy please contact your lender or your branch.
Browse our help topic
Topics
- When will Government Economic Support payments be processed?
- Can my business borrow money at this time?
- Are Online Banking transactions and payments affected by COVID-19?
- I'm visiting a branch in Melbourne. Do I need to wear my face covering in-branch?
- Worried about scams involving COVID-19?
- Need more information on COVID-19?
- COVID-19 Support
- Financial Difficulty Assistance
- Online & Mobile Banking
- Applying Online
- Updating Account Details
- Closing an Account
- Dispute a Transaction
- Regular Payments
- Financial Abuse
- Vulnerable Customer Support
- Deceased Estates
- Complaint and Dispute Resolution
- Identity Theft and Scams
- Accounting Software
- Visa Debit Card