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What support is available to Delphi Bank customers? When will Government Economic Support payments be processed? What happens if I defer my loan repayments? Can my business borrow money at this time? What evidence will I need to prove my business been impacted by COVID-19? Are Online Banking transactions and payments affected by COVID-19? Are branches open? I'm visiting a branch in Melbourne. Do I need to wear my face covering in-branch? Am I still able to use ATMs and branches to get cash? Worried about scams involving COVID-19? Is my money safe with Delphi Bank? Need more information on COVID-19?
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What is a direct debit? What is a recurring payment? On which accounts can I set up regular payments? How do I cancel a direct debit on my bank account? How do I cancel a recurring payment on my debit or credit card? Is there an easy way to keep track of my direct debits and other regular payments? What happens to my recurring payments when I get a new card?
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How does Digital Acceptance work? How do I set up a Digital Signature?  Can I complete the document on any device? Can I attach supporting documents to my digital form? How long can I access these documents for? How long will it take for my request to be actioned? How will I know if I have submitted the document correctly? I'm having trouble with the SMS code, what do I do? I didn't receive the email, what should I do? I accidentally deleted the email, what should I do?  Where do I go for more help? 

How does Digital Acceptance work?

Your lender or branch will prepare the digital documents for you. You will receive an email with a secure link to DocuSign where you will be able to digitally complete, accept and return the document.

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COVID-19 Support

Financial Difficulty Assistance

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Updating Account Details

Closing an Account

Dispute a Transaction

Regular Payments

Financial Abuse

Vulnerable Customer Support

Deceased Estates

Complaint and Dispute Resolution

Identity Theft and Scams

Accounting Software

Visa Debit Card

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Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure Documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on this website.
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