If you'd like to get in contact with us - we're ready to help you.
For all general enquiries, contact our team using our online enquiry form and we'll respond accordingly.
You can also contact us via our toll free number 1300 660 550, or select one of the options below.
Find your local Delphi Bank in Victoria, New South Wales, South Australia and Queensland. Or find us at our Head Office in Melbourne, Victoria:
525 Collins Street
MELBOURNE VIC 3000
We're ready to help you from 9:30am to 4:00pm Monday to Thursday and 9:30am to 5:00pm Friday.
Online and Mobile Banking
Need to register for Online and Mobile Banking? Apply Online.
For all enquiries relating to Online and Mobile Banking, contact us via our toll free number 1300 665 062.
Lost or Stolen Card?
Please report a lost or stolen card immediately so that we can stop all transactions on your account.
Resolving a Complaint
We welcome your comments and feedback on our products, services and customer support. There are many ways to provide your feedback to us, whether it's a compliment, suggestion or complaint.
If you have a compliment or suggestion please provide further details here.
If you have a complaint related to the products or services provided by the Group, please contact us in the first instance, as any of our staff can assist you with the feedback:
In person - by speaking to a member of our team
Telephone - by contacting us on 1300 660 550
Website - by completing this form and returning it to us
We will ensure that all complaints are fully documented, investigated and resolved in a timely manner and we will keep you informed of the progress of your complaint.
If you are not satisfied with the response provided, you can refer your complaint to our Customer Feedback Team by:
Telephone - 1300 361 911 (+61 3 5485 7911) between 8:30am and 5:00pm Victorian time, weekdays
Email - firstname.lastname@example.org
Mail - by completing the relevant Customer Feedback Form or sending a letter to us at P.O. Box 480, Bendigo, Vic, 3552
If you are not satisfied with the response provided by our Customer Feedback Team, you have the option of referring the matter to the Customer Advocate who will impartially assess your complaint, keep you informed of the progress and provide you with a response:
Telephone - 1300 139 572 (+61 3 5485 7919) between 8:30am and 5:00pm Victorian time, weekdays
Mail - write to Customer Advocate, P.O. Box 480, Bendigo VIC 3552