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We're more than just a bank

As you get to know us, you may notice that you, your family, business and community are our number one priority.

Welcome to our bank. Delphi Bank.

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Our values.

At Delphi Bank, we're part of the Bendigo and Adelaide Bank family.

As one family, we share the same vision and values - to put our customers, and the communities they operate in, first.

We are one team with one vision. We work together, encourage diversity and respect the unique contribution of each individual.

We build a culture of trust. We are open, honest and fair.

We strive for sustainable success. We seek and provide feedback and find a better way.

We listen, understand – then deliver. We build our success through the success of others.

We all lead by example. We show initiative, are accountable and empower others.

We believe in what we do and are proud of our bank.

We're more than just a bank.

At Delphi Bank, not only does our name ‘Delphi’ symbolise a strong connection to our Hellenic roots, it most importantly represents a journey of growth and opportunity.

As we continue to grow together, we provide you, your family and business with new opportunities, through our ongoing commitment to engaging, investing, and sponsoring organisations and events in your local community.

Image of Delphi Bank team volunteering at the Australian Red Cross in our local community.
Volunteering

We encourage our team to donate their time and skills to community causes, either as individuals or as part of a team.

Picture of Head of Delphi Bank, Jim Sarris with members of our Hellenic community in support of individual and community investment.
Investing

We promote the progression and development of our community through our events, and our support and promotion of local partners.

Delphi Bank sponsoring local community event, with happy child.
Sponsoring

We partner with organisations and events to make a positive difference in our community.

Our bank. Our story.

Formely 'Bank of Cyprus Australia', our journey to becoming Delphi Bank began in 2012 when we joined our Bendigo and Adelaide Bank family.

Today, we are proud to be more than just a bank - dedicated to building long-term relationships with our customers and the communities they operate in.

Our priority is you – and figuring out what you are trying to achieve on your journey. We offer products relevant to your lifestyle and business needs, and provide convenient access to our services online, and in your local communities across Victoria, New South Wales, South Australia and Queensland.

And because we still believe in face-to-face banking and personalised service, you’ll find no call centres and no long delays - just a friendly team that knows your name and never treats you as a number.

Proudly part of Bendigo and Adelaide Bank.
Consistently ranked as one of Australia’s most trusted brands and the top-rated company for customer experience.

Our Codes of Practice.

We pride ourselves on our commitment to conduct business ethically and to the highest possible standard.

Delphi Bank has adopted the Banking Code of Practice.

The Banking Code of Practice is a voluntary code of conduct which sets standards of good banking practice for us to follow when dealing with you.

A copy of the Code is available at your local branch, or you can download and print the Code.

Further information on the Code is also available from the Australian Banking Association website.

The Code of Operation covers the recovery of debts from Department of Human Services income support payments or Department of Veterans’ Affairs (DVA) Payments.

It aims to ensure that recipients of income support payments and DVA payments have sufficient income to maintain adequate food and shelter.

The guidelines below set out the manner in which Delphi Bank (the Bank) will:

a. Deal with applicants for transfers of mortgage and consents to transfer of title pursuant to a Family Court determination or approval; and
b. Otherwise enforce debts affected by a family law property settlement.

Where customers hold joint credit facilities, invariably the account holders will have a joint and several liability to the Bank. This means that the Bank is entitled to ask for the debt to be repaid by the parties jointly and by each of them severally (individually). An agreement between the parties for one of them to take responsibility for a joint and several debt will not change the right of the Bank to require either or both parties to pay the debt. The Bank has to agree to the re-allocation of liability before it is bound. For example, if one spouse has a credit card debt and the other spouse agrees to assume responsibility for the debt, the Bank's right against the credit card holder is not affected by the agreement unless the Bank agrees to recognise the change of responsibility.

A person's liability to a bank can be either as a borrower or as a guarantor. In these guidelines, a reference to a liability to a bank includes both borrowing and guarantee liabilities. These guidelines are for the assistance of parties, their legal practitioners and representatives involved with family law property proceedings (including agreements for division of matrimonial property) and the division of their joint property that is subject to a mortgage to a bank and of their other joint and several liabilities owed to the Bank.

Guidelines

  1. Unless the Bank is a party to a court order or to a privately negotiated agreement between parties to a marriage, the Bank is not automatically required to consent to arrangements such as the transfer of property mortgaged to the Bank or the re-allocation of debt between the parties. The Bank has to agree to the re-allocation of liability or the transfer.
  2. While the Bank will try to accommodate any new arrangements, it may need to conduct investigations into the parties' financial position so as to satisfy itself about the ability of the transferee of property or the party who has assumed liability for joint debts owed to the Bank to fulfil the financial commitment to the Bank by themselves, without undue hardship.
  3. The Bank might either agree to the transfer of the property subject to the mortgage and release the other party from further liability or retain its rights under the personal covenants in the mortgage against that other party.
  4. In the majority of cases a bank would be reluctant to release joint debtors from their joint obligation to the Bank where the debt is an unsecured liability.
  5. Where a transfer of property subject to the Bank's mortgage is contemplated, applicants should keep in mind the following points:
    a. Allow sufficient time for the Bank to make its assessment of the proposal; it is advisable to contact the Bank as soon as the likelihood of a settlement or court order altering the interests of the parties in mortgaged property arises:
    b. Don't enter into the agreement or seek the court order until you know the Bank will agree to the transfer.
    c. The Bank needs to make a fresh financial assessment of the party who is to assume responsibility for the mortgage debt as if it is a new loan application;
    d. Where the court intends making an order requiring one of the parties (A) to pay a lump sum or an amount by instalments in settlement of the other parties (B's) interest in property, if A is to borrow that amount the Bank will take that amount into account when assessing A's ability to service the existing loan facility. Depending on A's financial circumstances, the Bank might not be satisfied that the existing facility together with the new obligation to B can be serviced by A without undue hardship.
    e. Full financial particulars including the terms of the proposed agreement need to be provided to the Bank;
    f. If there are continuing credit facilities such as an overdraft on a joint (or several) account that is secured by a mortgage, the Bank may have to stop further drawings on the account until the matter is resolved or unless both parties expressly agree to further drawings;
    g. The Bank is not able to divulge information about one of the parties to the other party or to their practitioners or representatives without that parties’ consent;
    h. If there are other co-owners their consent will be required to any dealing with the property;
    i. If other persons have guaranteed the parties' obligations to the Bank, the consent of those guarantors might be needed before any re-arrangement of the facility;
    j. There may be Bank and other fees and costs payable for obtaining the Bank's consent to a dealing and in connection with the dealing itself;
    k. Each application for the Bank's consent will be assessed on a case-by-case basis.
  6. When there is a proposal that one party is to be responsible to repay the Bank for jointly owed unsecured debt, an application to the Bank for consent to recognise the change in liability should be made. The points a) to k) above should be observed.
  7. Please note that where the court grants one party the sole right to reside in a property to the exclusion of the other party, the Bank's rights against the other party under the mortgage would be preserved unless the Bank agrees to release the other party from the mortgage.
  8. If the Bank declines a transfer or to release a party from further liability, it will be entitled to enforce that liability, if that becomes necessary.

 

These guidelines are intended to be for general information and guidance. They are not intended to be legal or financial advice. They are not a substitute for legal or financial advice. If you are contemplating or are involved in family law proceedings or a family law agreement you should seek specialist legal and financial advice.

Delphi Bank has adopted the ePayments Code (formerly known as the Electronic Funds Transfer Code of Conduct).

Download a pdf copy of the ePayments Code here.

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Proudly part of Bendigo and Adelaide Bank Limited.

Before taking up any of Delphi Bank's products or services you should consider if they are appropriate for you. Delphi Bank recommends that you read the respective Terms and Conditions and other Disclosure documents before deciding to acquire or use any of the Bank's products or services. These documents can be obtained at any of our branches or on our website delphibank.com.au/help-and-support
© Copyright 2019 Delphi Bank - A Division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879.